|
|
|
| NOC
ACCOUNT MANAGEMENT PROCESS (ESCALATION) |
| Escalation
Type
|
Escalation
Point
|
|
Level 1
|
Remote Support
Service desk available on a dedicated call in
number (available round the clock for 24/7 plans)
|
|
Level 2
|
Dedicated
Account Manager (typically available during business
hours for 24/7 plans )
|
|
Level 3
|
CRM Manager
(typically available during business hours)
|
|
Level 4
|
Remote Operations
Head and Chief Operating Officer
|
|
|
|
|
|
