|
|
|
| NOC
SERVICE OFFERINGS – 24/7 PLANS |
| Plan |
Features
included |
Monitoring and Escalation Plan
 |
| 24/7/365
SLA based Monitoring and Escalation
|
 |
| N-able, IT Vista, Email round trip
|
|
| Laptop/Desktop – Disk space, critical
errors
|
|
| Windows Servers (AD, Exchange, Applications,
Disk space, Trending)
|
|
| AV monitoring, Asset and patch reports (N-able
agent required)
|
|
| Firewalls, Routers, Switches and other network
devices, WAN link
|
|
| Escalation via Phone, Ticketing system, Scheduled
Reports (monthly)
|
|
Proactive Plan
|
| All
of the above PLUS
Preventive Maintenance
|
|
| Windows Server Maintenance and error correction*
(Windows OS, AD, Exchange, SharePoint)
|
|
| Patch management, AV maintenance, Software
license reports (N-able agent required)
|
|
| Firewall, Router, Switch maintenance, VPN maintenance |
|
| Escalation of un-resolved issues based on Escalation
plan
|
|
|
Comprehensive Plan
|
|
|
|
|
|
|
