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| NOC
SERVICE OFFERINGS – DEDICATED TEAM PLAN |
| Plan |
Features included
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Dedicated Team Plan
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| Dedicated
team members working on shifts scheduled by MSP
(40 hours a week) |
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Each team member will be a Level 1 engineer
with skills in one of the following areas
Windows or Network Administrator (Level1)
- Desktop Support – Windows XP, Vista,
MS Office, Email, VPN, AV, AS
- Infrastructure Support – Level 1
in Windows Server, Exchange, SharePoint, VMware
ESX
- Network Support – Level 1 in DNS,
DHCP, Switches, Firewalls
- Excellent written and spoken communication
skills, pleasant and customer friendly attitude,
highly responsive
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Note –
Level 1 support is not escalation support
Level 1 Engineers will have the skills
for identifying problems and conduct
first level of troubleshooting
Level 1 support can typically solve
60% of all incoming requests
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